Academic Support Resources

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Campus Technology Services
315-312-3456
help@oswego.edu
www.oswego.edu/cts

Campus Technology Services (CTS) is an integrated service organization caring for administrative computing, instructional computing, network services, technology user support and telecommunications. The department delivers a broad set of infrastructure, applications and services vital to the mission and operation of the College.

Students can start using the technology services on campus by activating their Laker NetID. This account is required to use many of the services on campus including e-mail, the residence hall network (ResNet), wireless network, computer labs, myOswego, Blackboard and more. Online activation is available from the “Account Activation Link” at www.oswego.edu/account.

Electronic mail (e-mail) is an official mechanism of communication at SUNY Oswego. Students, faculty, and staff have the responsibility to use e-mail in an efficient, effective, respectful, ethical and lawful manner. Individuals are expected to check their SUNY Oswego e-mail on a frequent and consistent basis in order to stay current with college-related communications. Please refer to www.oswego.edu/cts/cts-policy-information for more information on technology policies.

Internet access is available in student residence hall rooms through wired and wireless connections. Students living on campus may connect their personal computer to access the campus network as well as the Internet from their room. Almost the entire campus is wireless. Wireless areas on campus are intended to cover faculty/staff offices, classrooms and public gathering spaces such as academic commons, dining halls, Penfield Library, and the Marano Campus Center. Exact locations of wireless spaces can be found at www.oswego.edu/cts/wireless.

There are numerous computer labs available on campus. CTS provides over 250 Windows and Macintosh computers for general student access and over 800 computers in specialized departmental labs. There are general access computer labs for student use in Penfield Library (including the 24-hour room), and Marano Campus Center. There are also labs available in the Oneida, Scales, Waterbury and Hart residence halls.

Departmental computer labs are available to students in their academic programs. These are located in the Art, Chemistry, Communication Studies, Computer Science, Mathematics, Modern Languages, Music, Physics, Psychology, and Technology as well as the School of Education, and the School of Business.

Phone service is available upon request to students living in the residence halls. On-campus phone calls can be made and incoming calls received at no charge. A billing plan is required to make off-campus phone calls. To set up a billing plan visit the Telecommunications website www.oswego.edu/cts/telecommunications or the Telecommunications Office on the first floor of Culkin Hall.

The myOswego web site, www.oswego.edu/myOswego, provides student access to their personal college records. Students can register for classes, pay their bill, review financial aid, check their grades, sign up for campus emergency communications, and more.

The SUNY Oswego Mobile App is a recommended addition to all student’s mobile phone. The app provides students with access to their grades, schedule and a degree completion scorecard, a map of the campus, people directory, events and of course, the latest dining choices. More information is available at m.oswego.edu.

Additionally, all students should add Oswego Guardian to their phone. The free Rave Guardian safety app can be used to check in with family, friends, campus police, or others you trust to help you stay safe both on and off campus. More information is available at www.oswego.edu/police/oswego-guardian

CTS also provides technology in the classroom for faculty and student use. Our Advanced Technology Classrooms (ATCs) promote opportunities for teaching and learning by integrating learning technology, such as computers, projection, document cameras, and DVD / Blu-ray players. Selected locations are equipped with Smart technology, audience response technology, lapel mic’s, dual projection, and lecture capture service.

The Help Desk is available to assist students with any of the technology services provided by CTS. Located in 26 Lanigan Hall, the Help Desk provides a central location and single point of contact for technology support and information. The Help Desk also provides support over the phone at 315-312-3456 or by email at help@oswego.edu. Visit Campus Technology Services online at www.oswego.edu/cts

Penfield Library

315-312-2560
www.oswego.edu/library

Penfield Library, located in the heart of campus, is a technology-rich learning center providing the SUNY Oswego community with information resources, user-centered services and engaging spaces. The Library houses a physical collection of over 400,000 books, CDs, videos, and other resources, and provides online access to over 60,000 e-journals and 86,000 e-books. Over 150 computer workstations are available throughout the library, including 22 workstations in our 24-hour study room and 30 laptops that can be checked out for in-library use. Convenient printing services are available from all computers.

The four-story, Wi-Fi equipped building has seating for over one thousand students including individual and group study areas, individual study carrels, a quiet study floor, and technology-enhanced spaces for collaborative work and presentation practice. The Library’s Lake Effect Cafe is a popular campus eatery with a wide range of menu options and comfortable seating. The Library brings together many services to support student learning, including the Ask A Librarian research help desk, technology assistance from Campus Technology Services, and writing tutoring from the Office of Learning Services. SUNY Oswego librarians are available during most of the library’s open hours, answering questions in person, by telephone, chat, text message and email. Librarian help is also available through our collaborative 24/7 online chat service and via our online tutorials. Subject specialist librarians provide an orientation to library research and information sources in many courses and also offer personal research appointments.

Penfield Library provides access to materials in other libraries through its interlibrary loan service, featuring a statewide, quick-delivery service. The Library’s Special Collections houses the College archives, rare books, and local history materials, including the papers of the United States’ thirteenth president, Millard Fillmore.